Overview
Kenneth Adler specializes in complex global and domestic outsourcing and technology transactions. With over 30 years of experience, his practice includes drafting and negotiating all types of outsourcing and technology agreements, including business process and information technology outsourcings. He has significant experience addressing the creation of, and strategies relating to, artificial intelligence (AI) and automation technologies, cloud computing, multi-sourced environments, as well as renegotiation and termination of existing outsourcing and IT related agreements.
He’s the most outstanding lawyer in his practice area that I’ve worked with; he’s fabulous. He’s very service-oriented and he always keeps the client as his main focus. He’s responsive and approachable for questions. His team is brilliant and he leads them very, very well. Chambers USA (client commentary)
Kenneth regularly assists clients with respect to outsourcing strategies, including to near-shore and off-shore destinations, and emerging outsourcing locales. His practice also includes advising clients on data security and privacy matters, and all facets of technology transactions and sourcing, including with respect to AI, automation, emerging and information technologies, e-commerce, telecommunications and computer law, and on related intellectual property, privacy and data security issues.
Kenneth represents clients across all industry sectors, including in the health care, financial, insurance, retail, consumer products and technology industries in large-scale, complex outsourcing and technology sourcing, licensing and system development and integration agreements. He has completed numerous BPO and ITO managed services transactions, including outsourcings related to infrastructure (including data center, desktop, help desk, telecommunications and networks), applications development and maintenance, call center, hosting, co-location, claims processing, securities and banking back-office functions, human resources, finance and accounting, logistics, real estate, facilities management, and anything as a service (XaaS).
- Representation of Northwell Health in connection with outsourcing of the entire revenue cycle management function, valued at over $1 billion.
- Representation of three hospital systems in connection with disengagement from a legacy ITO transaction, and renegotiation of separate agreements for each hospital system for IT infrastructure and related services. Included separation from entity created for joint purchasing for community hospitals, due diligence and negotiations of new agreements regarding legacy software, infrastructure and services agreements to effect disengagement.
- Representation of Point32Health, the combined entity of Harvard Pilgrim Health Care and Tufts Health Plan, in connection with a renegotiation and extension of a 20+ year legal ITO and BPO transaction.
- Representation of Northwell Health in connection with the renegotiation of outsourcing of IT services system-wide.
- Representation of a large hospital system in connection with EHR licensing and development, including a joint venture for development of next generation EHR systems for clinicians.
- Representation of a large hospital system in connection with agreements for provision of IT services to unaffiliated community hospitals.
- Representation of a large hospital system in connection with an IT implementation and services agreement related to portfolio companies of venture investments.
- Representation of a large hospital system in connection with the negotiation of IT infrastructure and IT operations services outsourcings.
- Representation of a large hospital system in connection with licensing and implementation of a system-side radiology imaging system to replace three legacy systems.
- Representation of a health care provider in connection with a personnel management system development and implementation, and software audit dispute with several large legacy software suppliers.
- Representation of Horizon Blue Cross Blue Shield of New Jersey in connection with an outsourcing of technology and business process services for its claims processing operations.
- Representation of a health care insurer in connection with development and implementation of systems for new behavioral health operations.
- Representation of a health care insurer in connection with mail and print operations outsourcing.
- Representation of a health care insurer in connection with IT services and application development and maintenance outsourcing.
- Representation of a health care insurer in the outsourcing of claims processing, including resolution of issues relating to supplier performance failures.
- Representation of a health care insurer in the outsourcing of IT services and support.
- Representation of a health care insurer in connection with a PBM services agreement.
- Representation of a health care insurer in connection with several cloud-based services agreement, including for customer service platform and HR personnel management operations.
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RPA & Artificial Intelligence, IRPA Automation Innovation (AI) Digital Dose Podcast
Education
- George Washington University Law School, J.D.
- Union College, Computer Science, B.S., cum laude
Court Admissions
- U.S. District Court for the Eastern District of New York
- U.S. District Court for the Southern District of New York
Bar Admissions
- New York
- New Jersey
Recognition
- Named "Best Lawyer" in Technology Law (2011-2025) and IT Outsourcing Law (2020-2022) by The Best Lawyers in America, published by Woodward White, Inc.
- Named in Chambers USA, America's Leading Lawyers for Business, in Nationwide Outsourcing (2007-2024)
- Named in Chambers USA, America's Leading Lawyers for Business, in New York Technology & IT Outsourcing (2007-2020) and New York Outsourcing (2021-2024)
- Named in Chambers Global, The World's Leading Lawyers for Business, in United States of America Outsourcing (2010-2014, 2017-2024)
- Named a “Leading Lawyer” in The Legal 500 US in Technology: Outsourcing, published by Legalease Limited and John Pritchard (2016-2024)
- Named in Who's Who Legal Data: Data Privacy and Protection and Information Technology (2019 and 2020), and Who's Who Legal International: Internet, E-Commerce and Data Protection (2009-2013) and Telecommunications Media & Technology (2015 and 2016), published by Law Business Research Limited
- Named a “Client Service All-Star” by BTI Consulting Group (2019)
- Named "New York Metro Super Lawyer" in Information Technology/Outsourcing and Intellectual Property by Thomson Reuters (2006-2019)
- Named “New York City – Technology Lawyer of the Year,” Best Lawyers (2017)
- Named in PLC Which Lawyer? as Recommended in Outsourcing (2009-2012)
- Named in PLC Which Lawyer?as Recommended in Information Technology (2009)
Affiliations
- Co-Chair, PLI Cloud Computing program (2021-present)